6 Steps To Getting The Right Business Phone Solution
Your phone system is a mission critical application for your business. We have come to rely on this form of communication and even with the growth of online communication sources like email, chat, social media etc. For business there is nothing that replaces the real-time connection of the phone. Today phone calls can be made from a variety of devices, not just a traditional desk phone so depending on your purpose these are all considerations. For a traditional business, contact or call center a desk phone is still a solid tool. Powered by new technologies these simple and understood devices take on a whole new layer of power that can help any business operate more efficiently and help customers get the service the have come to expect from businesses in todays world. Powerful call routing, monitoring and recording put control in the hands of the business to assure that their customers are getting the service they need. With more than 100+ features, new phone solutions can be difficult to compare apples to apples. Use the following questions to help you determine what would be the best fit for your business. Additionally we have extensive experience with all of these solutions and can help you find and implement a phone solution that is right for you.
This checklist will walk you through the six steps you’ll need to make a smart buying decision and invest in a system that will truly pay dividends in the form of efficiency and productivity to your company for years to come.
1. Determine your needs. Take stock of your current system—what needs to change? Solicit feedback from employees and customers about how it’s working. Consider the costs—an outdated system can be costly to repair. And think critically about what your business might need down the road, such as the ability to route calls to mobile phones or video conferencing.
2. Choose an infrastructure. Consider the ups and downs of the three kinds of infrastructure systems—traditional, VoIP (Voice over Internet Protocol) and hybrid. Do your research and decide which is right for you.
3. Select a deployment model. Decide if you want to host your system on your premises or deploy it in a cloud model—and don’t discount what you don’t understand. Cloud models are more affordable, reliable and secure than most people realize.
4. Consider what features you want/need. Thoroughly investigate innovative new features like hot desking, do not disturb and follow me, among others and consider how they could benefit your business.
5. Choose a vendor and device. Make sure you ask vendors the right questions, from set up and long-term support cost and availability to total cost of ownership and customer reviews. Then select a hardware system that reflects your investment—and reflects well on you.
6. Get your staff up to speed. Give your staff a heads up, then provide plenty of training and support.